Shipping Information
Thank you for selecting our services to satisfy your sweet cravings. Our detailed shipping policy is designed to provide you with a transparent and delightful experience from order placement to the moment your delectable treats arrive at your doorstep.
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Order Processing
Your journey with us begins the moment you place an order. Our efficient system ensures that your selection is swiftly dispatched to our skilled chefs, who are dedicated to curating each item with precision and care.
Preparation and Shipment
The culinary magic starts the following day at 6 am when our chefs embark on the creation of your sweets. Using farm-fresh milk, they craft each treat to perfection. The items are then expertly packed for international shipment on the very same day, ensuring the freshness and flavor of your order.
Global Freight Carriers
Entrusting your shipment to us means partnering with renowned global freight carriers, including industry leaders such as Fedex and DHL. These carriers are chosen for their reliability and commitment to delivering packages with utmost care.
Shipping Duration
Anticipation builds as your order embarks on its journey to the USA. The estimated delivery time is 3-5 business days, promising a timely arrival at your doorstep.
Shelf Life
We take pride in guaranteeing that the sweets you receive have a minimum shelf life of at least 12 days upon reaching your destination. Our commitment to quality ensures that your treats are not only delicious but also have a lasting freshness.
Shipping Delays
While we strive for seamless delivery, it's important to note that certain factors beyond our control, such as customs clearance and unforeseen circumstances, may impact the scheduled delivery. We want you to enjoy your sweets without worry, so we kindly ask for your understanding in case of any unforeseen delays caused by freight carriers.
Refund Policy
Refunds are not available for orders that are in transit and within our stated delivery timeframe of 3-5 business days for USA shipments. We are not responsible for delays caused by our shipping partners or customs processes, and these situations do not qualify for refunds. We strive to ensure timely dispatch from our end and maintain the quality of our products during transit. For any other significant issues with your order, please contact our customer service team for assistance and potential alternative solutions.
Order Cancellation
Should you need to cancel your order, we offer a cancellation window until 9 pm EST on the same day the order was placed. Please contact us promptly with your order details for assistance.
We are devoted to making your experience delightful and memorable. If you have any questions or need assistance, our dedicated customer support team is here to help.
Thank you for choosing us to sweeten your moments!